Answers to Common Questions

Take a moment to read through our FAQ page or submit a question.

Pre-Qualify Program

1.What is this Pre-Qualify Program about?

This Pre-Qualify Program is an easy way for you to find out your eligibility status for the ReNew+ program through an initial credit verification process. You only need to provide some basic information to submit your application through our website.

However, your final eligibility status is subject to the application and assessment done in our partner stores/ retail stores. The outcome and result of the eligibility status performed in our partner stores/ retail stores shall be deemed as conclusive/final.

2. Where can I find out more about the ReNew+ program?

To find out more, click here

3. After submitting my application, how soon will I know whether I am pre-qualified?

You will be notified within 3 to 5 working days of submission.

4. If I am pre-qualified, what is the next step for me to purchase the device?

You can visit our nearest partner stores/ retail stores and inform the personnel that you are pre-qualified and would like to sign up for the ReNew+ program.

5. Are there any criteria to sign up for the Pre-Qualify Program?

Yes, you must meet the following criteria to sign-up for the Pre-Qualify Program:

  • Minimum age of 25 years and maximum age of 64 years;
  • Malaysian citizens who hold a BLUE NRIC;
  • New applicant to the Pre-Qualify Program who has not signed up for the Device Lifecycle Program offered by CompAsia Sdn Bhd and Terra Optimus Pearl Sdn Bhd; and
  • A copy of selfie photo that matches with the NRIC’s photo.

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