Answers to Common Questions

Question 1

When do I pay?

Answer

You pay after we've completed an updated version of your resume and you're satisfied with the result. After payment is made, we'll finish any minor changes on your resume (if needed) and complete your cover letter and LinkedIn profile (if applicable).

Question 2

How long does it take?

Answer

Most orders are assigned to a writer within 1-2 days. If we have most of the information we need to get started, we are typically able to send you the first draft within 2-4 days. When you fill out the order form, we ask what deadlines you have (if any) so that we can work with your schedule. We try to get started as quickly as possible, and we'll work with you to ensure all documents are completed in a timely manner. Every client's situation is unique, and the total time it takes depends on (a) how much additional information we need to complete the order, (b) how many drafts we create, and (c) how much time it takes to communicate back and forth with the writer.

Question 3

Do you work in my industry?

Answer

Yes :) Our team of 30+ professional writers have worked with clients in all industries and at all experience levels. In the (very) rare event that we don't have someone with experience writing in your field, we'll reach out to you after placing an order. Remember, you don't pay us anything until we've completed your resume to your satisfaction.

Question 4

Do you have samples of your work?

Answer

Yes, we do. View our most popular samples here.

Question 5

Where can I read your reviews?

Answer

You can read our reviews on our reviews page, Trustpilot, Shopper Approved, and Sitejabber.

Question 6

How can I contact you?

Answer

You can email us at support@topstackcanada.com or call us at (800) 408-5133. Our business hours are Monday through Friday from 10am to 6pm EST. You can also try visiting our FAQ page for answers to common questions.

Question 7

How do I communicate with my writer?

Answer

We offer phone and/or email communication for all orders, based on your preference.

Question 8

What is your 60-day interview guarantee?

Answer

This guarantee applies to Professional and Premium Packages. If you haven't received any interviews after 60 days from paying for your order, we'll rewrite your resume at no additional cost. You must have applied to at least 10 jobs to qualify.